The objectives of complaints and appeals management are:

• protect ELESAR, its customers and other certification users against errors, omissions or improper conduct;

• ensure confidence in the activities of the company and its testing laboratory;

• increase customer satisfaction with the services of the organisation and its units;

• improve the competitiveness of the company and its units.

ELESAR provides all interested parties with open access to its complaints and appeals process. A complaint or appeal submitted to the company, its testing laboratory or conformity assessment body must be in writing and explain the objections to the unit’s decision or activities, or describe the disputed issue.

Submit a complaint or appeal

The number and date are assigned automatically. All fields are required.

Type of submissionComplaintAppealOrganisation name / individual’s full nameAddress

PhoneE-mail

Brief description of the complaint / appeal I consent to the processing of the information provided for the purpose of considering this submission.Send submission